TERMS OF SERVICE
CLW Coaching Limited

Last Updated: 31 January 2026

1. ABOUT US
   Company Name: CLW Coaching Limited

Registered Address: 6 Tasman Grove, Maltby, Rotherham, S66 8QX

Website: https://www.c-w-coaching.co.uk/

Email: [email protected]

Phone: 07538 130 416
These Terms of Service govern your use of our coaching services and website. By engaging our services or using our website, you agree to these terms in full. If you do not accept these terms, you must not use our services.

2. SERVICES PROVIDED
   CLW Coaching Limited provides online fitness and nutrition coaching services, including but not limited to:

• Personalised training programmes
• Tailored nutrition plans
• Daily accountability and support via WhatsApp
• Access to coaching app for tracking and communication
• Progress monitoring and plan adjustments
• Optional gym access for local clients (subject to availability)
  All services are provided remotely unless otherwise agreed. We reserve the right to modify or discontinue services at any time with reasonable notice.

2. CLIENT RESPONSIBILITIES
   As a client, you agree to:

• Provide accurate and complete health information during the consultation process
• Consult with a medical professional before beginning any fitness programme if you have pre-existing health conditions
• Follow the programme as prescribed and communicate any difficulties or concerns
• Complete daily habits tracking and provide regular progress updates
• Respond to coach communications in a timely manner
• Take responsibility for your own safety during training
• Treat your coach and other clients with respect

2. MONEY-BACK GUARANTEE
   We offer a results guarantee for clients who commit to our 6-month programme:
   If you adhere to the sustainable plan provided for 6 months and do not achieve measurable results, you will receive a full refund of all payments made, plus 3 months of free coaching.
   To qualify for this guarantee, you must:

• Complete daily habits tracking consistently for the 6-month period
• Follow the nutrition and training plans as prescribed
• Maintain regular communication with your coach
• Provide weekly weight and measurement data as requested
• Complete the full 6-month programme without extended breaks
  Results are defined as measurable improvements in body composition, strength, or performance metrics tracked throughout the programme. The determination of whether results have been achieved will be made based on objective data collected during the coaching period.

2. CANCELLATION POLICY
   You may cancel your coaching services at any time by providing 7 days’ written notice. Cancellation must be sent via email to [email protected].
   We reserve the right to terminate services immediately if you breach these terms, behave disrespectfully toward the coach or other clients, or provide false information.
3. HEALTH AND SAFETY DISCLAIMER
   IMPORTANT: Exercise and nutritional changes involve risk. You should consult your doctor before beginning any fitness programme, especially if you have pre-existing medical conditions, are pregnant, or have not exercised regularly.
   CLW Coaching Limited is not a medical service. We do not diagnose, treat, or cure any medical conditions. Our coaching services are educational and motivational in nature.
   You acknowledge that you participate in all activities at your own risk and that you are solely responsible for any injury or harm that may result from your participation.
4. LIMITATION OF LIABILITY
   To the fullest extent permitted by law, CLW Coaching Limited shall not be liable for any:

• Personal injury or death resulting from participation in our programmes
• Indirect, consequential, or special damages
• Loss of income, business, or opportunity
• Damages arising from your failure to follow advice or programmes
  Our total liability to you for any claim arising from our services shall be limited as permitted by law.
  Nothing in these terms excludes or limits our liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot be excluded by law.

2. INTELLECTUAL PROPERTY
   All training programmes, meal plans, educational content, and materials provided remain the intellectual property of CLW Coaching Limited. You may use these materials for your personal use only.
   You may not reproduce, distribute, share, sell, or create derivative works from our materials without express written permission. Violation of this may result in immediate termination of services without refund and potential legal action.
3. TESTIMONIALS AND MARKETING
   By using our services, you grant CLW Coaching Limited permission to use your transformation results, including before/after photos, measurements, and testimonials, for marketing purposes on our website and social media channels.
   We will always seek your specific consent before using identifiable images or information. You may withdraw consent at any time by contacting us in writing, though previously published materials may remain in circulation.
4. COMMUNICATION
   Primary communication will be via WhatsApp, email, and our coaching app. You consent to receive service-related messages, including coaching updates, motivational content, and administrative notices.
   We aim to respond to client messages within 4 hours during normal working hours (6am-10pm, Monday-Friday). Response times may be longer on weekends and bank holidays.
5. COMPLAINTS AND DISPUTES
   If you have any complaints about our services, please contact us at [email protected]. We will acknowledge your complaint within 48 hours and aim to resolve it within 14 days.
   These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
6. CHANGES TO TERMS
   We reserve the right to modify these Terms of Service at any time. Changes will be posted on our website with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the modified terms.
   For significant changes that materially affect your rights, we will provide at least 30 days’ notice via email.
7. GENERAL PROVISIONS
   If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
   Our failure to enforce any right or provision of these terms shall not constitute a waiver of such right or provision.
   These terms constitute the entire agreement between you and CLW Coaching Limited regarding our services and supersede any prior agreements.
8. CONTACT INFORMATION
   For questions about these Terms of Service, please contact:

CLW Coaching Limited

6 Tasman Grove, Maltby, Rotherham, S66 8QX

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.